It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...

When it comes to customer experience and marketing strategies, being able to create effective customer surveys is a pivotal skill. These surveys serve as valuable touchpoints for businesses to gather ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

How to use wildcards with the XLOOKUP() function in Excel Your email has been sent Microsoft Excel’s XLOOKUP() is powerful, but combined with wildcards, it’s also flexible. Lookup functions are great ...

Have you ever found yourself drowning in spreadsheets, endlessly scrolling through rows of data, or manually fixing errors that seem to multiply by the hour? For many, Excel is both a lifeline and a ...

How to use UNIQUE() to populate a dropdown in Microsoft Excel Your email has been sent Populating a dropdown with a dynamic list is easy thanks to Microsoft Excel’s UNIQUE() dynamic array function.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Compiling a customer profile can help you understand your ...

Excel macros let you automate repetitive tasks for substantial time savings. Here’s how to put them to work for you. If you regularly work with Excel spreadsheets, you probably find yourself repeating ...

Five elements can move you beyond episodic success. by Paul Blase and Paul Leinwand Delivering sustained growth is one of the hardest things a company can do. A brilliant idea or product innovation ...