While some businesses grow through brilliant integrated marketing strategies, others are able to maintain a high level of success mainly through word-of-mouth referrals. Personal referrals are serious ...

If law firms want to take a client-centric approach to their knowledge management, throwing technology at it isn't the first answer. Instead, the firm needs to know what information is important to ...

Back in science class everyone learned that a chain reaction is a sequence of reactions that causes additional reactions to take place. In nuclear physics, what happens to a single neutron can result ...

If you'd like to incentivize your team, you may consider introducing key performance indicator-based bonuses as part of your ...

How to balance the imperatives of traditional IT teams. Firms may aspire to create client-facing legal and business solutions – and indeed there are many promising opportunities to do so – but ...

The complexity of wealthy clients' needs — combined with AI and consumer demand — suggests the future of financial planning ...

Earlier this year, Vanguard also debuted a new generative AI capability that produces customized client summaries for the ...

Last year, I lost the best client I’d ever had. Up until they cut me loose, they had been a joy to work with, responsive and excited to collaborate. We shared the same values, which is something I ...

Travel advisors offer their personal insights on how to use tricks and tools to get the most value from a familiarization ...