Thirty years ago, when I studied industrial engineering, my professors drilled a fundamental principle of operational excellence into me: Never automate a bad process. Their logic was simple. By ...

When you think about your day-to-day responsibilities across security, compliance, identity, and management, how much of that work follows a repeatable process? How much more efficient could you be if ...

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...