Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

For starters, speak naturally, as if you are talking to a human interviewer, even if you aren’t.

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Here are some common interview questions as well as best approaches for answering them and example answers. Your response does not have to sound exactly like these examples given. It is actually ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Sarah Jackson Every time Sarah publishes a story, you’ll get an alert straight to your inbox!