Help Desk tech reporter Chris Velazco lays out how you can use tools in Windows and Apple computers to fix your parent or friend's computer.

When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the screen. When you’re asked to help with a tech issue, it’s a lot easier if you can see and control the ...

If you want to access your computer via your phone from anywhere, you can try a remote desktop app. However, if you don't ...

From music streaming to video calling, the internet has given us so much. It has also made it much easier to get to your computer when you're not actually sitting in front of it. There are now ...

If remote desktop can’t connect to the remote computer and fails with the error message Your computer could not connect to another console session on your Windows ...

At home I have two computers, in two different rooms, both with internet access. My main computer is connected through a router that is connected to a cable modem, the cable modem is also connected to ...