BOSTON--(BUSINESS WIRE)--We’ve got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only deepens our commitment to ...

The shift to digital-first experiences has put customer service agents under more pressure than ever. With greater complexity comes a growing number of critical incidents that can negatively impact ...

Love it or hate it, so-called generative artificial intelligence has proved its ability to make at least one type of worker more productive on the job. Using the enhanced AI boosted the productivity ...