When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

For desk workers, taking strength breaks – such as body weight squats at your desk – has been shown to immediately increase blood flow, improve brain function including mental arousal and ...

CEDAR RAPIDS — In 2020, Dan Tuuri helped launch the DeltaV Code School’s new Computer Help Desk curriculum. Cybersecurity made up one small component of that training. It didn’t take long to see that ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Acuitus Inc., Sunnyvale, California, is being awarded a $44,953,535 indefinite-delivery/indefinite-quantity contract for help desk information technology training in ...

The Army Training Network (ATN) is a secure, web-based portal that provides access to training and education resources. It is the Army’s primary delivery platform for training and training management: ...