Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

Problem: Response times were lagging in this bank's IT department, which managed requests solely by email. Solution: Help desk and asset management software to automate troubleshooting requests and ...

Workers have ways to improve their situation as more employers turn to hybrid and remote environments. We’ve all been there or at least know someone who has: You land that coveted job only to get ...

Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...

FORT LEAVENWORTH, KS: While much of the Army’s live training is temporarily suspended due to the ongoing #COVID19 pandemic, Soldiers and Leaders can still access individual training resources from the ...

Google quietly added a “homework help” button to the world’s most-used web browser. Educators say it makes cheating too easy.

If you feel less productive when your work desk is cluttered, you’re not alone: Studies have shown that a messy work environment can make you unproductive and less likely to focus. In fact, a 2015 ...

As a self-described expert in “all things political on college campuses,” Nancy Thomas is no stranger to conflict and controversy. But over the past year—amid attacks on diversity, equity and ...

As medical practices advance, the health care sector is able to apply new, breakout technologies to its work. The University of Iowa is following this trend, by integrating artificial intelligence ...