In the past few months, I've had the opportunity to speak with three or four dozen customers and to visit a half-dozen of those at their main locations. In every instance, out of growing curiosity, I ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

Zoho Desk requires you to install a free add-on (IT Asset Tracker) via Zoho CRM to unlock IT asset tracking capabilities. We’ve rated the best free asset tracking ...