A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst requires ...

I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

As any IT analyst will tell you, help desk outsourcing has been one of the biggest areas of growth in a red-hot offshore outsourcing segment. But not so fast, Gartner warns: Several help desk ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

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