Funk Software in Cambridge, Mass., has announced Proxy 5.0, a new version of its remote control software designed to make it easier for help desk workers to support remote desktops. The new version ...

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TL;DR: The Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), and the Multi-State Information Sharing and Analysis Center (MS-ISAC) issued a joint warning that ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

TeamViewer is easy, free for personal use, and ticks all the remote control software boxes such as chat and file transfer. Meetings and remote video help are also part of the deal if you pony up for a ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

“We hate to see any software products used for malicious purposes, but unfortunately, remote control tools are used for this purpose all too frequently,” said ConnectWise Chief Product Officer Jeff ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

As educators dive into remote learning this fall, many will lean heavily on IT staffers for help. Some, however, will have additional tech support — from the very same students they’re planning to ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...