The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...
A quick Internet search for help desk best practices will yield literally hundreds of results all touting more or less the same points. Rather than just repeating the same old list once more, this ...
When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...
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