A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst requires ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...

IT managers who don't think that their help desk employees qualify for overtime pay might be very wrong -- and that can cost companies money. It's a Wednesday in December 2007. PC Technical Analyst ...

ACS, A Xerox Company has been placed by Gartner, Inc. in the 'Leaders' Quadrant of the 2011 Magic Quadrant for Help Desk Outsourcing, North America.' United Arab Emirates, Dubai, 21 st June, 2011 - ...