The company says that before calling the IT service desk of a target organization, the attacker either had passwords for privileged accounts or were able to tamper with the authentication flow through ...

IT help desk platform that helps you track and resolve technical issues from your employees. Additionally, as an Information ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Zoho Desk offers great value with its strong features and competitive pricing. It has impressive customization options and AI capabilities. However, new users may find the initial setup and ...

Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

How to deploy the Helpy help desk platform with Docker Your email has been sent Helpy is an open source, free help desk platform that you can use as an automated ticketing system and integrate with ...