LOUISVILLE, Ky.--(BUSINESS WIRE)--For the second year in a row, Humana Inc. (NYSE: HUM) rose to the top as No. 1 in service in its industry, according to Newsweek’s 2020 list of America’s Best ...

MultiPlan gets many complaints, but people are often confused about what MultiPlan does. MultiPlan creates networks of doctors, hospitals and medical providers that are used by insurance companies.

While Allwell does not offer EPO and POS plans, it does offer HMO and PPO coverage, as well as SNPs. The company specializes in SNPs for those with chronic illnesses or special financial needs.

The user experience is something every insurer must consider as the importance of a competitive edge continues to grow within an industry where customers have more options from which to choose.

Indianapolis-based Elevance Health, which operates Anthem Blue Cross and Blue Shield in Indiana, is embracing artificial intelligence, or AI, by expanding the use of digital tools such as Virtual ...

Maximus‘ (NYSE: MMS) federal business has won a seven-year, $50 million contract from the Office of Personnel Management to run a health insurance customer service center for U.S. Postal Service ...

Only 11 percent of respondents significantly agreed that increased use of IT in customer service has improved the level of service from insurance companies in the past five years, according to data ...

eGain AI Knowledge solution will improve customer experience by empowering thousands of contact center agents with easy conversational guidance and process adherence capability SUNNYVALE, Calif., June ...