After notching a new record for online spending this season, returns were up 4.7% in the days immediately following Dec. 25, according to a new report by Adobe Analytics. For consumers, returning has ...

Returns of items are a fact of life for retailers but also a difficult balance to maintain as they try to keep customers happy while not losing money. For consumers, lenient return policies play a big ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...