Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...

Yipy, a Salt Lake City-based startup positioning itself as the hotel industry’s first “Hospitality Standards Management ...

Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...