Once grandma gets her $40 coupon for a converter box and buys the box from her local big-box retailer, how on Earth is she going to rig it to the old Zenith? According to Best Buy, members of its Geek ...

Best Buy laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The layoffs come amid a restructuring ...

SAN JOSE, Calif. — The first time Bruce Dougherty tried to get his home wireless network up and running, it was a bust. The former marketing executive had to enlist his son's help, and still there ...

The black-and-white Volkswagen Beetle pulled up in front of a suburban Antioch home, and a man wearing a white shirt, white socks, black tie and black pants got out and rang the doorbell, holding up ...

The retailer's new Total Tech Support membership program offers Geek Squad assistance for all of your gadgets and appliances -- no matter where or when you bought them. Originally hailing from Troy, ...

DAYTON, Ohio — They read computer manuals for fun. They wear clip-on ties. They're geeks … and they could make your life a lot less complicated. The Geek Squad is a 24-hour computer support task force ...