Struggling up a ladder to read a ‘smart’ meter that has stopped working is all part of the brave new world for electricity and gas customers — especially since utility companies are often no longer ...

Three energy firms accounted for the majority of forced prepayment meter installations last year, the government has said. British Gas, Scottish Power and Ovo Energy made up 70% of all forced ...

It’s a collision of history and progress. As UGI Utilities works to replace old pipelines throughout neighborhoods in the Lehigh Valley, it’s installing new natural gas meters — small ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...