SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) honored its customer, Silver Star Communications (Silver Star), with a 2023 Calix Innovations Award, recognizing them as a “Giant of ...

What the data reveals about the gap between speed and satisfaction, and how businesses can redesign AI agents to close it.

Resolving a customer-service problem on the patron’s first call will entice that person to continue doing business with that company 49 percent of the time. This was found in a study by the market ...

Your customers want answers and they want them right now. The results from Forrester's annual Customer Experience Benchmark Surveys are in, and "Did the company resolve all my problems on the first ...

In today's digital age, the longing for connection persists despite the convenience of online interactions. Dive into the evolution of customer service from postcards to AI, exploring how technology ...

Phone calls remain one of the most direct and trusted ways to serve customers — especially when issues are complex, emotional, or urgent. While digital channels have seen tremendous growth, phone ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away. You don’t want to waste peoples’ time, and you certainly don’t ...