Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

There is an entire industrial complex devoted to providing feedback to employees, and the trend in recent years has shifted to more continuous forms of performance management. This approach is ...

You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Hollywood is at risk of entering a “negative feedback loop” with fewer wide movie releases and a shrinking theater footprint combining to squeeze box office revenue, a veteran media analyst says. In ...

Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face if the airport bathroom is clean and, if not, a frowny face. You’re encouraged to rate the ...

This article originally appeared in Linear Audio, a book-format audio magazine published half-yearly by Jan Didden. I hate articles titled “Ten … myths debunked.” I would have to start by listing a ...

Do you want to learn how to build an actionable feedback loop for your tech startup? If so, you're in the right place. There's no denying that customer feedback is vital for the growth and success of ...

This guest post is by: Dr Jan Rosenow, energy programme leader at the University of Oxford Environmental Change Institute and senior advisor at the Regulatory Assistance Project. The global shift ...

Why is there so often no overlap, no resemblance whatsoever between the news events reported in mainstream print and broadcast coverage, and even on liberal outlets like MSNBC, and the topics that get ...