Why do people react defensively to feedback, even when the feedback is helpful and reasonable? Cognitive Distortions There are at least three common cognitive distortions that contribute to why people ...

Feedback loops play an important role in all aspects of life. Basic human physiology, for example, relies on feedback to maintain a safe environment. Feedback loops influence our behavior, and many ...

How we give our feedback influences how it is heard. If you’re a Harry Potter fan, you’re familiar with the idea of a “howler.” In the wizarding world, irate parents can send a magical letter that ...

Imagine you’re a manager on a team of sales associates and one member of your team is consistently underperforming. You know that he is bright and has high potential to start taking on important ...

Matt Dailey, a software engineer for a data management company, was managing a team with an engineer who wasn’t performing well. This was clear to Dailey—and to the employee. Yet, as I describe in my ...

Lucas Downey is the co-founder of MoneyFlows, and an Investopedia Academy instructor. Samantha (Sam) Silberstein, CFP®, CSLP®, EA, is an experienced financial consultant. She has a demonstrated ...

A version of this article appeared in the Winter 2018 issue of strategy+business. Not too long ago, 62 employees at a major consultancy found themselves getting called into a room in pairs, neither ...

Gordon Scott has been an active investor and technical analyst or 20+ years. He is a Chartered Market Technician (CMT). Positive feedback—also called a positive feedback loop—is a self-perpetuating ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

Well-written abstracts typically summarise the purpose, methodology, findings and significance of a study, allowing potential readers to quickly grasp the main points without reading the entire paper.