Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. With over a decade and a half of experience in the customer ...

A sample negative review from Yelp of a health system that was included in the study. Disclaimer: AAAS and EurekAlert! are not responsible for the accuracy of news releases posted to EurekAlert! by ...

“No one answered the phone. Sure, it was after business hours, but that’s still no excuse! One star!” Ever received a review like this on your Google Business Profile – a review so unreasonable that ...

Forbes contributors publish independent expert analyses and insights. I provide career insights for you to be seen and promote. Negative performance reviews are necessary but are also a demanding ...