One or two people might suggest that, with the current pandemic, this idea was mere madness. We, though, wanted to see what traveling abroad and working abroad truly meant right now. The first step ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...

Opinions expressed by Entrepreneur contributors are their own. Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder ...

Many companies excel at customer service. One of the best I’ve seen lately is Canva, a startup that makes graphic design software and tends to reply to nearly every customer complaint or approval on ...

I periodically use case studies in my MBA classes at USC, so I thought I might deviate from my typical content to offer a micro-case study from a recent experience. Someone said, “There is no ...

The smiling face of Sofia Acevedo is a familiar sight when walking through the west entrance of Fort Morgan Library & Museum. One of her duties as library assistant is to sit at the front desk and ...

Marketers with a complete understanding of these fundamentals have a major competitive advantage over those who do not. In today’s digital world, consumers’ expectations are increasingly difficult to ...

Asking a customer multiple times what their problem is a fundamental example of customer service agent manual toil that should be replaced with automation, says an executive at a company specializing ...

Your approach to customer service can play a big part in the success of your business. There are plenty of ways to handle customer service, but the strategies behind them can be broadly described as ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. When it comes to companies we dread dealing with, we all ...

This post is in partnership with 24/7 Wall Street. The article below was originally published on 247wallst.com. By Douglas A. McIntyre, Alexander Kent, Alexander E.M. Hess, Thomas C. Frohlich and ...