The COVID-19 pandemic proved all federal agencies need to become great at service delivery, and an executive order provides the authority. It's time to get moving. To fix longstanding problems in ...

Field service technology has been evolving for years. But just like many digital transformation fields, it accelerated after covid-19. The acceleration caused public sector organizations to focus ...

Michael Maoz is the senior vice president of Innovation Strategy at Salesforce. He's one of the world's foremost CRM, Customer Experience (CX), and Customer Engagement Management (CEM) experts. Maoz ...

BAMBERG, Germany (March 2, 2011) -- Warner Barracks in Germany is one of 22 pilot sites selected to assess a new service-delivery design within Army Community Service that may overhaul the way ACS ...

Faced with shrinking business and massive deficits, the U.S. Postal Service (USPS) is in trouble. Steadily advancing technologies and the rise of electronic alternatives mean that the Postal Service, ...

Digital transformation has a way of changing not just technology, but the entire way we do business. Such is the case with the lightning-quick development of the As-a-Service (aaS) model. It seems ...

To fix longstanding problems in service delivery and customer service, the government needs a fundamental transformation -- to become great at service delivery. This can be done by addressing key root ...