CHICAGO (WLS) -- Discover announced plans Thursday morning to open a new Chicago-based customer care center in the South Side Chatham neighborhood. Located at 86th Street and Cottage Grove, the center ...

Architectures for software-defined data centers can address the need for flexibility and agility, but implementing them is difficult and calls for coordinating a host of complex features including ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...