James McCament, Chief Digital Transformation Officer at U.S. Customs and Border Protection (CBP), has been named 2025 ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. Citigroup (Citi) is an American multinational investment ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's rapidly evolving marketplace, the importance of deeply understanding and engaging ...

Maybank, Malaysia’s leading financial services group, has entered into a strategic partnership with Microsoft to accelerate ...

Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions ...

Application of Digital Technology: Reducing Costs and Increasing Satisfaction ...

TCS signs 5-year deal with Vodafone Idea to transform business systems using AI-driven HOBS and TwinX platforms, enhancing ...

When banks merge, the focus is often on cost savings and market expansion. But bigger doesn’t always mean better, especially in the digital world. Today’s customers demand speed, personalization and ...

JP Attueyi is a specialist in enterprise information technology and transformation. At Eko Electricity Distribution Company ...

Customers move between locations and experiences fluidly. A different combination of systems drives each of these. There is no one monolith for digital experience (DX) because no single system can ...