President of McorpCX and global CX influencer, helping companies radically improve how they connect with (and profit from) their customers. You’re almost certainly hearing a lot about digital ...

In our modern, connected world, putting the customer first requires a comprehensive digital engagement strategy. Financial institutions, especially midsized and smaller organizations, have a history ...

Personalized at scale. AI adapts in real time, and it’s able to recognize frustration, predict needs and tailor engagement. Customers expect businesses to be available anytime, anywhere. AI is making ...

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...

Homeowners today want up-to-the-minute information on their loan and home, and ICE offers servicers a way to keep them in the know anytime, anywhere with Servicing Digital. A powerful, white-labeled ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Ragy Thomas Yesterday’s ...

As global banks move beyond digitising transactions toward building intelligent financial ecosystems, many are repositioning ...

SALT LAKE CITY--(BUSINESS WIRE)--Galileo Financial Technologies, LLC, a leading financial technology company and Technisys, the company behind Cyberbank, the cloud-native, next-gen digital banking ...

NEW YORK, Aug. 21, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, today announced it has been named a Sample Vendor in both the Gartner® Hype ...

If your company is serving digital nomads, you're dealing with a customer base that moves fast and expects flexibility. From providing reliable Wi-Fi in the middle of nowhere to crafting custom travel ...

“Data-Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media. Today’s column is written by Lizzy Foo Kune, VP and analyst at Gartner, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...