We explore how to deal with difficult customers and knowing when it's time to cut ties. Death, taxes, marketing conferences referencing artificial intelligence (AI) and difficult customers. These are ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. Despite these realities, you have a business to run. And you ...

The last two years of the mortgage market have been unusual. As the refinance market plummets and the purchase market sees significant reductions in volume, lenders are faced with the challenge of ...

Start a business and stick around long enough, and there’s a good chance you’ll encounter a client, that–for whatever reason–is unhappy no matter what you do. You may have already experienced a client ...

One important aspect that most seasoned business owners know a thing or two about is how to effectively engage with different types of customers. And while the majority of customers are fairly easy to ...

Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.