Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

A friend of mine who owns a business sought me out recently and wanted to convey a story that had upset him so much. He has a wonderful dog that is impeccably trained. He goes everywhere with him, ...

Start a business and stick around long enough, and there’s a good chance you’ll encounter a client, that–for whatever reason–is unhappy no matter what you do. You may have already experienced a client ...

In 2008-09, during the height of the “Great Recession” – a time when the U.S. economy was in a meltdown and every auto manufacturer was seeing their sales plummet – Hyundai Motors increased its market ...

Before you pull into a fast food spot's drive-thru, you might want to consider how long the line is. Here's why it matters, ...