Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Dell Technologies on Tuesday announced it's updating its cloud data protection portfolio with a new backup service, as well as expanded services for Google Cloud and AWS customers. First, the Dell EMC ...

The big picture: Anyone who's been following IT trends for the last few years has come across the "as a service" moniker. Originally introduced as a radical new way to sell business software (SaaS) in ...

In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

Dell moved product support for business accounts from India back to the U.S. It seems some customers were not happy with the prior arrangement. Dell can assemble and ship a new computer for a customer ...