System changes are the dominant driver of production incidents. Therefore, change-related metrics must be treated as first-class reliability signals. This perspective is consistent with the emphasis ...

One delivery system’s healthcare utilization in its Medicare Advantage product was notably less than in its Pioneer accountable care organization or in a traditional Medicare comparison group.

For years, last-mile delivery success has been viewed through the transportation lens. But more companies are starting to recognize that a successful delivery begins long before a package is loaded ...

When planned and managed well, urbanization contributes to economic growth and poverty alleviation, as well as to climate change mitigation and adaptation. The world is rapidly urbanizing and in the ...