A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

To compete successfully today, a company must offer not only perfect quality goods with a choice of selection, but also have perfect service preferably guaranteed. Determining what constitutes perfect ...

Note: This Sunday, I turn my column over to a local attorney. Our law firm perennially teaches continuing education courses in Southern Nevada about federal and state fair housing laws that affect ...

"You shop at discount stores for low prices, not for individual customer service," says Maqbool Dada, a professor at the Krannert School of Management. "But if you're shopping at Nordstrom Inc., you ...

When Daniel Greene has a seizure coming on, he says a hug can help stop it. As he walks through the small Agate Store near Shelton, a nearly 5-foot boa constrictor coiled around his neck, even a ...

TRAVELERS have accepted a trade-off in the do-it-yourself era: embracing the self-service technologies that airlines, hotels and car rental companies have developed in exchange for lower prices. But ...