We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we find ...

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Is there someone in your life who always seems to take things in the most negative way possible? Who is emotionally unpredictable? Who seems unable to compromise and consider other people's needs? Do ...

Managing rule-breakers isn’t easy, but with empathy and firmness, you can lead your team forward and stay focused on what matters. Have you ever worked with someone who was great at their job, yet ...