I think it's time that I introduced Sven Esser to you all. I've known him for the past two or so years and have found that he is always thinking about how to take the complex processes that govern how ...

Geoffrey Moore offers perspective on the shift from customer support to customer success. Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption ...

The 2025 U.S. Open delivered a master class for golfers and procurement leaders alike. When thunderstorms on June 15 transformed golf's most demanding major into what many called "unplayable", J.J.

Lifetime value (LTV) is a significant metric that helps estimate the growth of a company. By comparing LTV to customer acquisition cost, the results can help make crucial decisions. This might include ...

The decades-long rush of businesses to digitize their business processes shows no sign of abating. Digital technology has spread across the supply chain and throughout the enterprise—with generally ...

Many enterprises have accomplished more in the past year than they had planned for the next five — emerging from the COVID-19 crisis increasingly resilient, digital and focused on the “new customer.” ...

Bjoern Neal Kirchner from Henkel (left) and Anouk Schoenmakers from Bluecrux (right). Photo Credit: BizClik Media More than two years ago, Henkel’s (Düsseldorf, Germany) Adhesive Technologies business ...