In a hurry on a sizzling July morning, Veronica Vallejos opted for the drive-through ATM at Visterra Credit Union in Moreno Valley. After pulling under a carport, she leaned out her window and found ...
Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The reason this is newsworthy is we don't see brands publishing ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Let me begin with this: if you’re not using video to create ...
It's been two years since Amazon introduced the Mayday Button, allowing users of its Kindle Fire HDX tablets to connect via video chat to live customer service agents. The online retailer also ...
The video escalation feature enables agents to evaluate and determine the best course of action on a case-by-case basis, reducing support costs and unnecessary time spent on onsite visits. For ...
Google appears to be taking a page out of Amazon's book with a new Mayday-like feature in the Play Store, which lets you video chat with a real-life customer service representative. At the moment, the ...
Bank of Baroda (Bank), one of India's leading public sector banks, announced the launch of two innovative customer service initiatives to enhance the overall experience for customers and prospective ...
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