We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

SAN FRANCISCO, CA--(Marketwire - Mar 21, 2013) - UserVoice, the complete customer engagement solution on the web, today announced a partnership with CoSupport to provide its customers with dedicated ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

San Francisco-based Eventbrite is an online ticketing website that recently surpassed $2 billion in ticket sales with $500 million processed between March and September this year alone. While the ...

We are looking for a talented Technical Customer Support & Training Representative to join our growing team in San Francisco. Your objective will be to become an expert on, and provide technical ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints. In fact, in a 2013 study, 61 percent of people ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...