Powered by Fuel iX, an enterprise-grade AI engine, TELUS GenAI customer support tool provides a safe, convenient and intuitive customer support experience TORONTO, May 21, 2024 /CNW/ - TELUS is proud ...

Want more fintech news in your inbox? Sign up here. Finance automation company Ramp has acquired Cohere.io, a startup that built an AI-powered customer support tool, the companies told TechCrunch ...

Texting provides the opportunity for an ongoing conversation even when the customer is on the go. Messaging allows a conversation to be nearly as real-time as a voice call and allows for a lot more ...

TELUS Expert Messaging, part of the My TELUS app, eliminates wait times associated with traditional phone and live chat queues VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International, ...

TikTok has launched a new tool to help advertisers better understand campaign performance and user insight. Attribution Analytics is a first-party measurement solution that analyzes the full customer ...

While introducing the new Pixel smartphones at their October 4th event, Google introduced a new customer support tool exclusive to ‘Google phone’ owners – 24/7 customer support. Sabrina Ellis of the ...

SOUTHFIELD, Mich., Nov. 12, 2019 /PRNewswire/ -- Radley Corporation, a global manufacturing and supply chain solutions provider is excited to announce changes to its customer portal for EDI and Data ...

Talkdesk customers regularly leverage cloud agility to meet call volume fluctuations of seasonal customer service, adding agents as needed including remote representatives. The Talkdesk Business ...

Apple appears to be developing an AI-based "Support Assistant" for the Apple Support app. Signs of the feature were found in Apple code by MacRumors contributor Aaron Perris, but the Support Assistant ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...