During incidents, it’s important to have well-defined roles for anyone involved in the response team. This makes it easier for the commander to maintain a clear view of what’s going on and who is ...

Opinions expressed by Entrepreneur contributors are their own. In B2B, your customer is your most important asset. Not only do you rely on them to keep current operations successful, you lean on them ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing. One of the ongoing questions around ...

While customer service is certainly a cost of doing business, if done well it can be a market differentiator and driver of innovation, retention and sales. That’s according to Suhail Doshi, cofounder ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sharon Eilon A top-notch ...

RSA America has introduced new AI-driven capabilities and will debut a fully integrated in-store kiosk at The NGA Show in Las ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Opinions expressed by Entrepreneur contributors are their own. Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every ...

There are many things I wish I knew when starting out with my small customer support team at RingCentral, but in the end, we figured it out. I’m going to share some critical lessons I learned along ...

Emergency Reporting® (ER), the global leader in cloud-based reporting and records management software for Fire and EMS agencies, has expanded its customer support team by adding three new members. The ...

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