Google's customer support for Pixel phones doesn't seem to have the best reputation, but what has your experience been like?

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

Meet Plain, a new startup that wants to reinvent support tools. While the customer support space is a competitive industry with big tech companies like Intercom and Zendesk, Plain believes it has a ...

Valve is currently the not-so-proud holder of an 'F' rating from the Better Business Bureau—a US non-governmental, non-regulatory and non-profit organisation. According to the BBB, 717 complaints have ...