Technology of all forms has experienced increasingly rapid acceleration, with operations-related tech among the most impactful. With evolution taking place at such dizzying speeds, leaders like Rahul ...

EEG Video, the leader in closed captioning technology, has announced the launch of its customer success program. The new department provides significant additional support, training, and educational ...

SAN JOSE, Calif. & STIRLING, Scotland--(BUSINESS WIRE)--Netformx® (An Orchestra Group Company), a leader in automation tools for Cisco partner operations and incentive optimization for solution ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

In my January 10 piece, If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach, I issued a call for other winning examples. I some very ...

CARY, N.C.--(BUSINESS WIRE)--MercuryGate® International, Inc., (MercuryGate) the largest global transportation and logistics management software provider, today revealed how the company’s ongoing ...

ATLANTA, Dec. 16, 2014 /PRNewswire/-- Lancope, Inc., a leader in network visibility and security intelligence, has unveiled a newly enhanced, world-class customer success organization to help ...

At Salesforce, we’ve built a business around helping our customers find success. This is based on a simple principle: If we don’t have successful customers, we can’t have a successful business. We’ve ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

Success isn’t like beauty—it shouldn’t be measured solely in the eye of the beholder. Success should be successful in measurable results, specifically in mutually beneficial results that find both ...

Customer networks are going to be the biggest tools for driving business growth and success in the coming decade. Customer networks are going to be one of the biggest tools for driving business growth ...