For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

In an era where digital evolution is continually transforming business landscapes, the need for high-quality technical support services has skyrocketed. Whether it’s to resolve customer queries, ...

Picture this: You’ve just bought a fancy new gadget and feel pretty good about your decision. But when you try to set it up, disaster strikes. The buttons don’t do what they should. The settings menu ...