AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngage Video, a new native video solution for cloud ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the upcoming availability of native ...
Forbes contributors publish independent expert analyses and insights. Adrian Swinscoe writes about service and the customer’s experience. This article is more than 4 years old. Four years ago I spoke ...
In this video discussion, we hear from Zendesk's Matthias Goehler about the impact of fast-evolving digital technology, including AI, on customer experience and how businesses are adapting their CX ...
Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...
Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks with Glenn Nethercutt, CTO at Genesys, about the rise of AI-powered ...
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