Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...
Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...
Debate and discussion around data management, analytics, BI and information governance. This is a guest blogpost by Richard Bassett, VP of CX Automation & AI, NiCE. In customer service, the most ...
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