Leading automotive retail software provider recognized with top honors for customer service training and enterprise transformation CDK, the leading automotive retail software provider, today announced ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

When she was hired by Tesla on a six-month contract in 2017, Denise Leleux didn't have a specific job title. But she was given a mission: Improve the customer experience at the electric vehicle ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

It simply comes down to which training software can provide everything you need in a way that is easy and affordable. Conducting employee training is one of the most important things any organization ...

Opinions expressed by Entrepreneur contributors are their own. Customer service isn’t static. Phones replaced house calls. Email edged out phones. To keep existing customers and attract new ones, you ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Solidroad, an artificial intelligence ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...