When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

Most businesses around the world are being forced to take a hard look at their budgets, thanks to the coronavirus pandemic. The smart ones, however, have realized that increasing spend on things like ...

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. It’s imperative customers are safe, ...

There's a fine line between tracking the behaviors of customers in your brick-and-mortar store and spying on them. The technology discussed here uses data from customers' smartphones in conjunction ...

Sales and marketing are likely going to be harder this year, as we’re entering a new normal for business-to-business companies, especially B2B software as a service. There are a lot of things leaders ...

In order to improve customer retention–a proven path to increased revenue–you deliver on, if not exceed your customers’ expectations of their experience. If you are in the business of e-commerce, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer ...