As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

TeamSupport is a web-based software-as-a-service that integrates a customer relationship management (CRM) solution with product development. When customers make requests for new features or identify ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. A recent visit to the airline's corporate headquarters in a suburb of ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...