Finding customer service personnel who can be trusted to make the right judgement day in day out has just got easier with the launch of OPC Assessment’s Customer Service Situations (CSS) test – ...

(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

Forced to put your life on hold while you're stuck on hold? It's all too familiar and we know it drives you crazy. Last year and the year before we did an experiment to see how long it took some of ...

In his new book “Total Customer Experience,” Bob Hayes discusses the role that strategy, governance, business integration, method, reporting, and research play in helping companies establish ...

“Making a call to customer support” is probably second only to “getting a root canal” on most people’s lists of “fun things I’d really rather not do today.” If you’ve seen NBC’s Outsourced, your ...