Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

Alex Williams is a full-stack developer and technology writer in the United Kingdom specializing in web development and data management. Small businesses face many challenges when managing customer ...

Growing up in the Dominican Republic, Jose Herrera worked in a call center for a big money order company. The place was dark and dingy, with no windows, he says. He had to ask his boss for permission ...

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates, so ...

Ayaneo intends to overhaul its customer service and is putting things on hold until it can get everything squeaky clean.

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. PITTSBURGH, Pa. — March 12, 2019 — Black Box Corporation of Pennsylvania ("Black Box"), an ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...