A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Combined platform turns real-time network intelligence into guided and automated actions across every support channel - ...

When the customer service at your business goes bad, it’s because one or more of your customer service systems are broken. Let’s say you own a body shop. Some of your customers start reporting (in ...

The Social Security Administration is building out a new electronic records system, a major initiative of its long-term plan to modernize and improve customer service. Citizen Services SSA The Social ...

While a ton of advice exists on how companies can provide outstanding service, few talk about why it doesn’t happen. That’s according to customer-service consultant and author Jeff Toister. In his ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...