We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

Use Avaya Infinity customer insights across its ecosystem without the friction of traditional data silos, enabling more personalized and proactive service. Power avatarin-designed social robots that ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. You either embrace ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Do you remember how many times you went into a bank for ...

By Mohammed ALI Yes, in literature and in practice, differences exist regarding customer service, service failures, and ...

Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of ...

BROSSARD, Quebec—Automatic Systems, a secure entrance control automation provider, has named Andrew Saabas as technical services manager and Derek Whitis as regional sales manager for the Western U.S.